Post by account_disabled on Jan 28, 2024 10:50:59 GMT
As the retail sector faces increasing global online competition, providing a complete digital experience is critical to ensuring the success of retail businesses. According to the global Riverbed Global Digital Employee Experience (DEX) survey in the retail sector, 92% of companies in the sector agree that more should be invested in unified observability solutions that improve the digital experience of employees and customers. Offering a seamless digital experience is essential to remaining competitive, especially as customers have more and more online shopping options. The younger generation of employees and customers, who are digital natives, have higher expectations for the technology they use. Retail leaders also recognize the need to provide a more advanced digital experience as new generations of employees enter the workforce.
This is especially relevant in the retail sector, where Buy Phone Number List millennial and Gen Z employees make up a significant portion of the workforce. If younger generations' digital experience expectations are not met, retail businesses may suffer a negative impact on their reputation. According to the survey, 73% of younger employees would consider leaving the company if they do not have a seamless digital experience. Retailers can't afford to disrupt employees, especially during the busy holiday season. In a post-Covid-19 environment, shoppers are returning to physical stores, but still maintaining their online shopping habits. The omnichannel retail experience is increasingly in demand, especially at Christmas. Retailers are challenged to offer the same level of service across all touchpoints, including in-store, online and in-app.
To address this complexity, IT managers are turning to observability tools that help them avoid downtime and bottlenecks. However, delivering a better digital experience to employees is becoming more difficult, with 91% of respondents identifying major obstacles hindering the DEX. Technology plays a fundamental role in the retail sector. Slow-running systems and applications, as well as outdated technology, directly impact the growth and performance of retail organizations. That's why 90% of business and IT leaders plan to accelerate the adoption and implementation of the digital experience. Additionally, emerging technologies such as Artificial Intelligence, Digital Experience Management (DEM) solutions, cloud, application and network acceleration technology, and automation will become increasingly critical to the retail business in the coming months.
This is especially relevant in the retail sector, where Buy Phone Number List millennial and Gen Z employees make up a significant portion of the workforce. If younger generations' digital experience expectations are not met, retail businesses may suffer a negative impact on their reputation. According to the survey, 73% of younger employees would consider leaving the company if they do not have a seamless digital experience. Retailers can't afford to disrupt employees, especially during the busy holiday season. In a post-Covid-19 environment, shoppers are returning to physical stores, but still maintaining their online shopping habits. The omnichannel retail experience is increasingly in demand, especially at Christmas. Retailers are challenged to offer the same level of service across all touchpoints, including in-store, online and in-app.
To address this complexity, IT managers are turning to observability tools that help them avoid downtime and bottlenecks. However, delivering a better digital experience to employees is becoming more difficult, with 91% of respondents identifying major obstacles hindering the DEX. Technology plays a fundamental role in the retail sector. Slow-running systems and applications, as well as outdated technology, directly impact the growth and performance of retail organizations. That's why 90% of business and IT leaders plan to accelerate the adoption and implementation of the digital experience. Additionally, emerging technologies such as Artificial Intelligence, Digital Experience Management (DEM) solutions, cloud, application and network acceleration technology, and automation will become increasingly critical to the retail business in the coming months.